Ashland Veterinary Hospital Ashland, VA - Appointment Policy

During our regular business hours Ashland Veterinary Hospitals medical staff are available to help you with any emergency your pet may experience by offering consultation, urgent care services, and/or referral to an emergency facility. In some cases, due to either the nature of the emergency or due to the limitations of the hospital, we will refer you to an emergency hospital during the initial phone call. We will always strive to do our best in limiting these instances. Urgent care cases seen at our hospital will always receive top priority, which is why the occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. For emergencies that occur outside of our regular hospital hours, we refer our clients to the following emergency facilities: https://www.ashlandvethospital.com/emergencies.pml

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.